At Rivirae, we want you to love your purchase. If you are not completely satisfied with your order, we’re here to help.

Return Window

We offer returns within 50 days of receiving your order.

To be eligible for a return, your item must be:

• Unworn and unused
• Unwashed
• In its original condition
• With all tags attached
• In the original packaging, if possible

Items that do not meet these conditions may not be accepted for return.

How to Start a Return

To request a return, please contact our support team with the following details:

• Your full name
• Order number
• Email address used for the order
• Reason for return
• Photos of the item, if the item is damaged or incorrect

Once your return request is reviewed, we will provide further instructions.

Please note that returns will need to be sent to the address provided in email.

If your return is accepted we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds

After we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include your order number and clear photos of the issue so we can help resolve it quickly.

Depending on the situation, we may offer a replacement, refund, or store credit.

Non-Returnable Items

The following items cannot be returned:

• Items worn, washed, or used
• Items without original tags
• Items damaged due to customer handling
• Final sale or clearance items
• Gift cards
• Personal care or hygiene-related items, if applicable

Exchanges

We currently recommend placing a new order for the correct size or item and returning the original item for a refund.

This helps ensure the item you want does not sell out while your return is being processed.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the return is due to our mistake.

We recommend using a trackable shipping service, as we are not responsible for returned items lost in transit.

Late or Missing Refunds

If you have not received your refund yet, please first check your bank account again.

Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.

If you have done this and still have not received your refund, please contact us.

Order Cancellation

Orders can only be cancelled before they are processed or shipped.

If your order has already been shipped, you may request a return after receiving it.

Contact Us

For return or refund questions, please contact us through our Contact page.

Email: support@rivirae.com