At Rivirae, we are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below for more information about processing times, delivery timelines, and order tracking.

Order Processing Time

All orders are processed within 1–3 business days after the order is placed.

Orders are not processed or shipped on weekends or public holidays. During high-demand periods, sales, or holiday seasons, processing may take slightly longer.

Shipping Time

Estimated delivery time is usually 7–15 business days after your order has been processed and shipped.

Delivery times may vary depending on your location, courier service, weather conditions, customs clearance, or other unexpected delays.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.

We may offer free shipping promotions from time to time. Any free shipping offer will be clearly shown on our website or at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number.

Please allow 24–48 hours for the tracking information to update after shipment.

You can track your order on our Track Your Order page.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

Rivirae is not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping details, please contact us as soon as possible.

Delayed or Lost Packages

While we do our best to ensure timely delivery, delays may occur due to courier issues, customs, weather, or other circumstances beyond our control.

If your order is significantly delayed or you believe your package is lost, please contact our support team and we will help you investigate the issue.

Customs, Duties, and Taxes

Depending on your country or region, your order may be subject to customs duties, import taxes, or additional fees.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless stated otherwise.

Contact Us

If you have any questions about your order or shipping, please contact us through our Contact page.

Email: support@rivirae.com